When will i get my sparklers?
Most of the time, if we receive your order by 3pm central we will ship the sparklers out the same day, providing they are paid for of course. There are sometimes exceptions so feel free to use our contact us page to confirm exact shipping time and ETA. UPS ground takes between 2 – 6 days however they seem to be able to ship them in 3 days or less. Below is our estimated shipping times by UPS and are subject to UPS estimates as of Oct 2012.
Where’s my order and tracking information?
Order confirmation and tracking information is sent to the PayPal email address used for payment for all completed orders, not the email addressed you signed up for on the website (if different). We do this because the PayPal email address is the payee. Shipments are made to the shipping address provided during checkout. When in doubt, shoot us an email, we respond pretty quickly. (WeddingSparklersUSA at gmail dot com).
Do you accept credit cards?
Yes. We do not store credit card information on our server. Thanks PayPal.
How much is shipping and how is my order shipped?
$12 flat rate shipping. Flat rate shipping covers UPS ground shipments only. All shipments are Carbon Neutral! We reuse and recycle as much as possible. So don’t be surprised to see old newspaper clippings as shipping filler.
Sparklers are fireworks. Are there any restrictions on their use?
There are 4 states that ban sparkler use. They are New York, New Jersey, Delaware, and Massachusetts. Some local communities may ban or regulate the use of sparklers. We do not track laws so it is up to you to decide if sparklers are legal in your community. Please make sure you are aware of local laws as we are not liable for sparkler use! Also, sparklers are not allowed on planes, ever and because of this we also can’t ship to Hawaii and Alaska. WeddingSparklersUSA.com LLC or its members cannot be held liable for any use of products without our direct supervision.
How should I light the sparklers?
The small sparklers can be lit with a regular Bic style lighter or matches with patience. For the Large Sparklers we recommend to use a large grill style lighter.
What is your return policy?
We charge a 20% restocking fee for all unopened products. We cannot accept returns after 45 days of purchase.
We reserve the right to cancel any order at any time. If that happens a reason will be stated and your payment will be promptly refunded. Please see out terms and conditions for details.
Do you have any recommendations?
Yes. We stress safety using all fireworks. The industry has made great strides to reduce the number of injuries each year which is good for everyone. A few recommendations:
- Make sure your venue allows sparklers!
- Rehearse the sparklers.
- Keep a few 5 gallon buckets of water to place the sparklers in after they are used.
- Make sure your photographer has some experience photoing sparklers.